She pointed out that the full amount of the 3-cent transaction fee charged to I-Pass customers on the skyway and the Indiana Toll Road is remitted to the Illinois Tollway.īut Abrams said the Illinois Tollway "eats part of the cost" of processing toll transactions on the two toll roads. The I-Pass/E-ZPass transaction fees were "an unforeseen cost that were not factored into the leasing of the roads," she said.
"While other toll roads may be able to adjust their tolls, the rates on the skyway and the Indiana Toll Road are restricted by the contracts," said the company's spokeswoman, who asked not to be identified by name. However, they have chosen instead to pass these costs on to their customers."Ī spokeswoman for the Indiana Toll Road Concession Company said it's not as simple as absorbing the costs. She said the Indiana Toll Road Concession Company "could decide to pay these customer service expenses as a cost of doing business and simply take less profit. "Most toll agencies around the nation, including the Illinois Tollway, absorb these customer service costs and factor them into the tolls they charge," Abrams said.
The company initiated the 3-cent charge to cover the transaction fee the Illinois Tollway imposes for the costs of providing the company with services related to transponders, customer account maintenance and the customer call center, tollway officials said. The transaction fees are collected "to help offset certain costs associated with interoperability of the E-ZPass network," according to the Indiana Toll Road Concession Company, which is the private company that under long-term lease agreements operates the Indiana Toll Road for the state of Indiana and the skyway for the city of Chicago.
DOES IPASS WORK WITH IZOOM DRIVERS
The extra 3 cents that I-Pass customers pay on the two toll roads account for why drivers who scan their monthly I-Pass statements online may have noticed what appear to be odd charges, like $4.03 instead of $4 for driving on the skyway, and 53 cents instead of a 50-cent toll at various locations on the Indiana Toll Road. "Illinois, in effect, provides a large portion of the customer service costs" for the private company that operates the skyway and the Indiana Toll Road, Abrams said.
0 kommentar(er)
